| Meetings focus on Mozilla customer support |
May 07, 2007
Starting May 8, Mozilla will host twice-weekly conference calls to discuss the future of customer support for Mozilla products, the company announced today. Several support mediums will be discussed in the conferences, including knowledge bases, forums, and real-time chat, a company spokesperson said.
The meetings, which are open to all, will be held on Tuesdays and Thursdays during the next three weeks. Notes will be published afterward for those unable to make it, the spokesperson said.
Users of Mozilla Firefox and Mozilla Thunderbird can currently get support from a variety of sources, with help also available to users of the other projects backed by the Mozilla Foundation, such as SeaMonkey and Camino. The Mozilla Foundation Support page and the Mozilla Corporation Support page list several providers of Mozilla support.
Paid support options include Mozilla telephone support from InfoSpan and various Firefox and Thunderbird guidebooks. However, most users opt for one of the free support channels, which rely heavily on the generosity and knowledge of Mozilla community.
Some of the these support sources are hosted by Mozilla, such as the support newsgroups and IRC channels, while others are hosted by third-parties. MozillaZine operates two of the most popular free support platforms, the MozillaZine Forums and the MozillaZine Knowledge Base.
The former allows users to post questions and answers and the latter offers a corpus of documentation contributed by community members, the spokesperson said.
These meetings are to discuss implementing some very specific things that are no-brainers in the realm of customer support:- May 8 at 10 am PDT -- End-user knowledge base
- May 10 at 2 pm PDT -- End-user forums
- May 15 at 10 am PDT -- One-to-one/multiuser chat
- May 17 at 2 pm PDT -- How MoCo's approaching this problem
- May 22 at 10 am PDT -- Recap and discussion of any other issues ideas.
Mozilla has created a newsgroup (Google Group) / mailing list (to which users can subscribe) where it will be detailing ideas and plans for customer support options.
These meetings are open to anyone and everyone, Mozilla said. "If you or someone you know are currently providing any level of customer support, we want you there," the spokesperson added.
Call-in details for the upcoming meetings will be available via the newsgroup.
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