| Do your customers hate Vista? Rip and replace with a twist |
Nov. 09, 2007
Analysis -- So, you just delivered that new PC to your customer and gave them a quick tour of what's new and then watched their eyes glaze over with confusion.
After a few seconds, the questions start. Questions that should be easy to answer, but turn out not to be! Where is my start button? Where are my programs? What happened to the Menu in Internet Explorer? Why is the system constantly asking for my permission to do simple things? Why does my system take so long to boot? Now your eyes glaze over, not with confusion, but with frustration and you have to ask yourself: What did I do to deserve this?
It's simple; you sold your customer a computer with Windows Vista installed, when that customer was somewhat satisfied with Windows XP. The simple solution here would be to just sell XP with all of your systems, but let's be realistic, that is not something Microsoft (and most of the large PC vendors) want to happen. Microsoft and many of the PC manufactures have taken the stance of 1930's mother with a spoonful of cod liver oil, "you'll take Vista and you'll like it—or else"!
Sure, you could go out and buy a copy of Windows XP and install that, but will your customer be willing to pay for two operating systems? Especially when one version is something they don't want! What's more, odds are that you cannot use an older version of XP from a retired PC because of licensing issues. Adding to that issue is the fact that there may not be XP compatible drivers available for the new hardware. This leaves just two choices: force your customers to learn and use Vista or offer something else, which doesn't add any costs.
Read the rest of this review on ChannelInsider.com, here.
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